Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. The company announced the release of a new customer relationship ...

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Oncontact Software today launched an interactive Web site that is designed to promote the newest version of the company's CRM software, which was released in late November. The newly designed Web site ...

CRM is all about customer communication. So it's not surprising that many CRM vendors formalize that interaction using customer advisory boards that have direct input into product development. These ...

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

Explore the possibilities of free CRM software with our comprehensive guide. Discover the best solutions to manage customer relationships and drive business growth without breaking the bank. Several ...

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We sell a very good, on-premise customer relationship management software called GoldMine which has an excellent analytical feature: the software literally records the number of keystrokes a user ...

DALLAS — Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. Several users ...