Here are the key differences of generative AI vs. traditional AI and how each impacts marketing strategies and customer ...

Last week, OpenAI released “o1,” a new AI model that can reason through hard problems by breaking them down to their ...

Fullstory sees double-digit customer growth upmarket and significant traction with its behavioral data solution ATLANTA, Sept. 19, 2024 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company ...

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals. Today the CMSWire community consists of over 5 ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

Sean Albertson has been a CX leader for 20+ years across companies from startups to Fortune 200. He has been at the forefront of transforming the customer journey to reduce effort and drive ...

Exceptional customer service in financial services drives brand loyalty, enhances customer perception and fuels growth.

As part of the Fall 2024 Spotlight at INBOUND, HubSpot launched Breeze, its embedded AI with new Copilot and Agents; Breeze Intelligence for data enrichment; and updates to Marketing Hub and Content ...

Despite broad recognition of AI’s importance, companies are missing out on key innovations SAN FRANCISCO, September 19, 2024 – A new research report from Genesys® found that AI is rapidly becoming ...