Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.

TEL AVIV, Israel and MOUNTAIN VIEW, Calif., Feb. 10, 2026 /PRNewswire/ -- Google Fiber (GFiber) and KMS Lighthouse today announced they have won a Bronze Stevie® Award in the category 'Best Use of ...

The Social Security Administration is shifting to a centralized national customer service system after major workforce cuts.

A study reveals that in retail, technology alone doesn't create value; it's the frontline employees who drive profitability. Tailored technology and strategic decisions informed by social context are ...

As margins tighten & tech advances, dealerships must elevate service advisors through training and process discipline to ...

Survey from AI tech leader reveals growing advances of AI in telecoms, underscoring strong AI adoption, impact and investment in the industry.