As a new service manager, the first 30 days are pivotal for laying down a strong foundation, said Corey Smith, national fixed operations training manager at EasyCare. During this period, you want to ...
SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...
Business managers will continue to be challenged by the tight labor market for many years to come, as my previous articles have shown. The three key strategies for dealing with this problem entail ...
Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...
The retailer brings about 2,000 managers a year to its headquarters to discuss how to relate to workers and customers, part of a U.S. corporate trend. By Jordyn Holman Reporting from Bentonville, Ark.
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