The past year has led to many difficult conversations, and difficult conversations often lead people to subconsciously put their humanity and empathy aside to make it through unscathed. We are ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Simin Cai In 2012, Kevin ...

Whenever I’m faced with a difficult conversation about an emotionally charged issue, I always ask myself, “How can I listen in a way that is open to really taking in what the other person shares? How ...

Why do kids so often say they’re not being heard or understood—even after we do our best to listen and respond? Is there a more effective way to really hear them—and help them really hear us? Recently ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Chris Dyer Recent surveys ...

Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively engage with your audience to strengthen your brand and boost sales. Social ...

Have you ever turned on a show and had your attention diverted by your smartphone? Or, have you joined a meeting and had an email land in your inbox? You probably thought, “I’ll just take a look. I ...