Destination CRM

Genesys Introduces Automated Forecasting and Scheduling

Genesys today introduced Automated Forecasting and Scheduling, an AI-powered forecasting and scheduling service for workforce management. The capabilities aim to enable businesses to harness ...
Business Insider

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities SAN FRANCISCO, May 15, 2023 /PRNewswire/ ...
Yahoo Finance

Cloud-Based Contact Center Market - Global Forecast to 2030, with Profiles of NICE, Genesys, Five9, Vonage, Talkdesk, 8x8, Cisco, Avaya, Serenova and Content Guru

Dublin, May 06, 2024 (GLOBE NEWSWIRE) -- The "Cloud-Based Contact Center Market Based on by Solution, by Application, by Vertical, Regional Outlook - Global Forecast Up to 2030" report has been added ...
ITWire

Workforce management tools slash costs by 46%

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools ...