By combining deep AI expertise with a differentiated perspective on the future of post-Sales, Totango began developing the second wave of post-Sales – one focused on aligning teams around driving ...

More public companies are talking about Customer Success, and high performers talk about it more, according to a new analysis ...

ChurnZero, the platform and partner for customer growth, has announced a suite of autonomous AI Agents that empower customer ...

Companies underutilize Customer Success. "The Customer Success Talent Playbook" notes its growth from a support function to a ...

A year ago, Certinia made its Customer Success Cloud generally available. It began life with some significant customers already leveraging the Customer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

A company’s internal culture is more than just a set of shared beliefs—it’s the force that shapes how employees think, act, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, is proud to announce that it ...