Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. The company announced the release of a new customer relationship ...

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. My Rating: 4.1/5 Pricing: Free to $150 per user, per month ...

Explore the possibilities of free CRM software with our comprehensive guide. Discover the best solutions to manage customer relationships and drive business growth without breaking the bank. Several ...

We sell a very good, on-premise customer relationship management software called GoldMine which has an excellent analytical feature: the software literally records the number of keystrokes a user ...

You are ready for increased efficiency and productivity. But are you still struggling to get your employees to use the CRM system? Is the poor CRM user adoption affecting your recruiting business?

A healthcare CRM is customer relationship management software specifically designed for use in the healthcare or pharma industry. Doctor’s offices, clinics and hospitals use these specialized CRM ...

With the proliferation of smartphones and similar handheld devices, it only makes sense that data — especially customer data — is following these devices into the field. The scenarios in which sales ...

Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...