Avaya first introduced the Collaboration Pod in August, when it launched a fully virtualized version of its flagship Aura UC platform, allowing Aura customers to deploy Aura applications in ...

Among the major updates is Avaya Aura Contact Center, a multimedia work assignment application that ties voice, e-mail, Web chat, instant messaging and other tools using Session Initiation Protocol ...

· Avaya Aura Messaging provides rich multimedia messaging with choices for accessing and storing messages. The first release of this Linux-based solution is specifically designed to enable Octel users ...

Avaya on Tuesday launched a next generation software suite for call centers designed to integrate more customer service contact channels such as email, chat, IM and social networking. Chris McGugan, ...

Dubai, UAE. - Avaya, a leading global provider of business communications applications, systems and services, today announced a suite of new and enhanced product innovations and services based on ...