The airport experience can vary from one location to the next. These are the mega airports that J.D. Power found scored the highest for overall customer satisfaction.

Despite big crowds and high prices, many air travelers are enjoying their time at airports, according to J.D. Power’s 2024 North America Airport Satisfaction Study.

A new report ranks the best airports in North America and looks at passenger satisfaction with the airport experience.

Customers rated their favorite airports in a survey ranking ease of travel, terminal facilities, airport staff, etc.

Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,

Roughly a billion passengers make their way through airports across the United States each year — but some of them are having a better experience than others.

Pittsburgh International Airport’s ratings slid over the past year to rank near the bottom of the list in J.D. Power’s North America Airport Satisfaction Study for airports of its size.